People First Language

People first language puts the person before the disability. It’s a simple shift in wording that makes a big difference in how we honor our guests.

Instead of defining someone by a condition, we acknowledge them as a person who happens to have a disability. This isn’t about being “politically correct” — it’s about dignity and respect.

Terms to Avoid

These words and phrases are outdated and can be hurtful. You may hear them used casually, but they have no place at Night to Shine:

How to Rephrase

Small changes in language go a long way. Here are some common examples:

Tips for Communicating

1. Talk directly to the guest — not to their caregiver or buddy. Even if someone assists with communication, always address the guest first.
2. Use a normal tone of voice. Don’t speak louder, slower, or in a “baby talk” manner. Speak to adults like adults.
3. Be patient and listen. Some guests may take longer to respond. Give them time — don’t finish their sentences or rush them.
4. Ask before helping. Don’t assume someone needs assistance. If you think they might, ask: “Can I help you with that?” and respect their answer.
5. Get on their level. If someone is in a wheelchair, sit or crouch to make eye contact rather than standing over them.
6. Don’t touch mobility devices without permission. Wheelchairs, walkers, and service animals are extensions of the person — treat them as personal space.
7. It’s okay to not know what to say. A genuine smile and “I’m so glad you’re here tonight” is always the right thing. You don’t need to have all the answers.
8. Follow their lead. Let guests set the pace for conversation and activities. If they want to dance, dance. If they want to sit and talk, sit and talk.

Quick Reference

Recognizing Sensory Overload

Night to Shine is exciting — but the lights, music, and crowds can become overwhelming for some guests. Here’s what to watch for and how to help:

• Signs to watch for: Covering ears or eyes, rocking, pacing, becoming very quiet or very agitated, pulling away, crying, or wanting to leave suddenly
• Stay calm — your composure helps the guest feel safe. Don’t panic or draw attention to the situation.
• Offer a quieter space. Guide the guest to the Sensory Room or Calming Room where the environment is more controlled.
• Reduce stimulation. Move away from loud music or flashing lights. Sometimes just stepping to a hallway helps.
• Ask what they need — a break, water, a quiet moment? Let them tell you if they can.
• Don’t force them back. If a guest needs to stay in a calm space for a while, that’s perfectly fine. The goal is their comfort, not a schedule.

Handling Unexpected Moments

Things don’t always go as expected, and that’s okay. Here’s how to handle common situations with grace:

• If a guest says or does something unexpected: Stay relaxed and redirect gently. Don’t laugh at them or make it a scene.
• If you don’t understand what someone said: It’s okay to say “I didn’t catch that — could you say it again?” Don’t pretend you understood.
• If a guest gets emotional: Be present and compassionate. Sometimes being there is enough. You don’t have to fix it.
• If you’re unsure about boundaries: Follow the guest’s lead on physical contact. Some guests love hugs; others prefer space. When in doubt, don’t assume.
• If a medical situation arises: Stay with the guest and contact the Medical Team immediately. Don’t try to handle medical issues on your own.
• If you need help or feel overwhelmed: Find your Team Lead. You’re not expected to handle everything alone.

Training Videos

The Tim Tebow Foundation provides these training resources for all Night to Shine volunteers. We recommend watching these before the event:

🎬 Watch All Training Videos
Free resources from the Tim Tebow Foundation on shineon.org